The Pitfalls of Extended Warranties – WSJ.com
My comment was: For many years, I have had this vision where I go through a very long purchase process. The sales person has worked very hard to earn a juicy commission. Then, at the cash register, when the extended warranty is offered, I look very surprised and say “OH, if it is going to break, I don’t want it at all.” I just walk out the door without another word.
If it were not for having a son who has been required to offer warrantees, and hating that part of the job, I would probably go through my vision with some poor clerk. It has been my sense that many sales people are very uncomfortable with selling extended warranties. The businesses both require them to make the offer and pay substantial commissions. Still, more than one clerk has told me they do not like selling a “product” they consider a bad deal.